Position Overview: Technology Support Specialist
The Technology Support Specialist plays a vital role in ensuring the smooth operation of
technology throughout the district. This position focuses on maintaining the district's
Chromebook fleet, overseeing ticketing systems, supporting staff and students with physical and
digital technology needs, and managing technology processes to enhance learning and
efficiency.
Key Responsibilities
Chromebook Fleet Management:
? Maintain accurate inventory of the Chromebook (CB) fleet using Google Workspace,
spreadsheets, and other tools.
? Ensure devices are regularly updated, provisioned, and deprovisioned for new and
departing staff and students.
? Perform in-house repairs, manage devices sent for vendor repairs, and maintain efficient
labeling systems.
? Oversee CB inventory for repair, ensuring devices are tracked and organized.
? Update device configurations, backgrounds, settings, and bookmarks for consistency
and usability.
Technology Ticketing System:
? Process all technology requests through the web-based ticketing system.
? Categorize incoming tickets and assign them to appropriate team members for
resolution.
? Ensure timely responses to all tickets and maintain documentation for transparency and
accountability.
Physical Technology Support:
? Address on-site technology issues such as flat panel displays, printers, projectors, and
computer labs.
? Coordinate delivery and collection of Chromebook repairs, ensuring prompt and efficient
service.
Data Management and Automation:
? Manage student data storage, software platforms, hardware, and computer networks.
? Automate processes to improve efficiency and accuracy.
Seasonal Tasks:
? Beginning of Year (BOY):

? Ensure all new students and staff have configured devices.
? Distribute and configure CB carts for elementary schools.
? Update backgrounds, templates, and grade-level OUs in Google Admin.
? Ensure no expired devices are deployed and maintain spare devices in each
cart.

? During the School Year:
? Configure and distribute kiosk fleets for testing sessions and special events.
? Maintain registrar and elementary CB fleets, updating OS versions and device
assignments as needed.
? Label devices for easy identification and ensure accurate tracking in Google
Workspace.
? Summer Tasks:
? Assign and distribute summer school CB fleets.
? Retrieve and reintegrate devices into inventory after summer programs.

Additional Responsibilities:
? Manage account creation and demographic updates across systems such as Alma SIS
and Clever IDM.
? Handle Chromebook loaner systems and ensure adequate device availability for front
office staff.
? Regularly clean, powerwash, and re-enroll returned devices for redistribution.
? Monitor device activity for lost or duplicated units and manage user/device OUs in
Google Admin.
Requirements:
? Willingness to drive personal vehicle to schools around the district daily. (gas
reimbursement sheets available)
? Familiarity with Google Workspace and its admin tools.
? Strong organizational skills for tracking and managing device inventories.
? Technical troubleshooting skills for software, hardware, and network issues.
? Ability to handle multiple tasks efficiently and effectively.
? Experience with managing ticketing systems and documenting processes.
? Strong communication skills for collaborating with staff, students, and team members.
? Experience with computer hardware and related peripheral upgrades, troubleshooting
and repair.
? Good communication skills.
? Ability to explain complex technical concepts to a non-technical audience.
? Must be able to collaborate effectively with staff and team members.
? Working knowledge of current popular operating systems.
? Ability to analyze and problem solve.
Preferred Qualifications:

? Experience with Chromebook fleet management and repair.
? Knowledge of SIS platforms like Alma and integration tools such as Clever IDM.
? Familiarity with vendor repair processes, including ticket submissions and shipment
coordination.
? Experience with user ticketing systems for incident resolution.
? Experience with current popular office productivity software.

This role is integral to the district's commitment to providing reliable, cutting-edge technology for
staff and students. The Technology Support Specialist ensures the seamless operation of
devices, systems, and networks to support a productive learning environment.

NOTE:
This job description is not intended to be an all-inclusive list of duties, responsibilities or
qualifications associated with the position. Specific duties may vary depending upon location, or
additional duties may be assigned by the location.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to use hands
to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is
required to stand, walk or sit. The employee is occasionally required to climb or balance on
ladders to reach equipment in or near the ceiling, stoop, kneel, crouch, or crawl. The employee
may regularly lift and/or move up to 25 pounds, and may occasionally lift and/or move up to 50
pounds. Specific vision abilities required by this job include close vision, distance vision, color
vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
While performing the duties of this job, the employee is occasionally exposed to the risk
of electrical shock. The noise level in the work environment is usually moderate.